KRKA UK celebrates the winners of its 2026 Veterinary Reception Awards

KRKA UK has revealed the winners of its annual Veterinary Reception Awards, recognising the individuals and teams whose commitment, compassion and hard work make an invaluable contribution to veterinary practices across the UK. This year, Krka received over 300 entries, representing more than 160 practices around the UK. Godiva Veterinary Clinic Coventry has been named Reception Team of the Year, while Jordan Thorpe of Hafren Veterinary Group, Newtown Powys has received the Veterinary Receptionist of the Year award.

The team at Godiva Vets was nominated by Michelle Cosgrove, who described them as “an exceptional team.” She highlighted their ability to build genuine relationships with patients, remembering names and personal details that make everyone feel valued and welcome. This personal approach creates a warm, caring environment that clients frequently comment on. Michelleadded, “I have the privilege of witnessing first-hand the dedication, professionalism, and compassion they bring to work every single day. Without question, they are the heart of our practice and truly deserve recognition for the outstanding work they do.”

Jordan Thorpe was recognised for her infectious personality, compassion and ability to put clients at ease, even during the most difficult moments. Her practice manager praised her dedication to both clients and colleagues, highlighting the personal connections she builds with every pet owner. Sharing a heartfelt email from a client who had recently said goodbye to his beloved dog, she demonstrated the lasting impact of Jordan’s care and support. The client wrote, “She spoke to me with dignity, respect and humour, when it was required. She made me feel that I was your only customer all day and had time and patience with me. She cared about me and the plight of my pet. She was reassuring and comforting – the exact type of person I needed at that exact time.”

Alongside this year’s winners, Taverham Vets and Portland Vets, Crawley were highly commended as runners-up in the Reception Team of the Year category. Jane Butler of Bellevue Vets and Dawn Doherty of Holmefield Vets were named runners-up for Veterinary Receptionist of the Year.

“Every year, the nominations remind us just how much veterinary receptionists contribute to their practices, and this year we were delighted to receive a record number of entries,” said Lindsey Rose, Senior Account Manager at KRKA UK. “It’s fantastic to see so many practices taking the opportunity to recognise the people who are often the first point of contact for clients, while also playing such an important role behind the scenes. The standard of entries made choosing our winners incredibly difficult and really highlighted the skill, empathy and dedication receptionists bring to their practices every day.”

The winning entries received a trophy for their reception areas and gift vouchers to celebrate their success and hard work.

For more information, please contact KRKA UK by emailing info.uk@krka.biz