New online resources for practices from Simplyhealth Professionals
Simplyhealth Professionals, the UK’s leading provider of preventive health plans for cats, dogs, rabbits and horses, is launching two new online portals for veterinary practices. Throughout February a new Simplyhealth Professionals online pets portal and Design Hub, a self-service marketing portal, will go live at practices around the country. The new resources offer the potential for practices to be more proactive about meeting the needs of their pet health plan members. There’s also the chance to win £500 of Love2Shop vouchers.
The pets portal will now make it even easier to access live information and make administrative changes, process refunds or cancellations and soon, add new pets. Those who prefer to talk to someone can still use the Practice Support team who will also continue to be available to support more complex enquiries.
As importantly, from July the portal will be mobile responsive so practice staff can use mobile enabled devices and tablets to move out from behind the desk and have conversations with pet owners in the waiting or consulting rooms. It also offers the opportunity for greater transparency – clients can see when their details have been changed or talk through account details based on the information provided on the screen.
Paul Bates, Practice Development Specialist says this is something that Simplyhealth Professionals has been working towards for some time, “We had already identified that practices wanted to be able to register plans and change details online. It was important for us to also ensure that the tool we developed had the desired functionality and was robust enough to handle large volumes of data being entered simultaneously across the country. We also wanted it to be fit for purpose so that if we want to develop more advanced features going forwards, we don’t have to recreate the wheel and can build on what we have already. The portal will be really useful in its own right and gives us a great launching pad for future development.”
Practices that want to access the new portal should contact their Business Development Consultant.
Design Hub allows practices to brand an array of posters, social media posts and other collateral with the practice logo and choose from a variety of designs. There is also a handy planner that details bank holidays, noteworthy dates, veterinary campaigns and events that practices might want to reflect in their marketing plans. Member practices using the hub during February have the chance to enter a competition* to win £500 Love2shop vouchers. Paul notes that it’s another way the company can support its practices in raising awareness of the benefits of a pet health plan and reward them for their efforts.
Design Hub invites have been sent out to practices and are also available by emailing firstname.lastname@example.org, or contacting a Simplyhealth Professionals Practice Support Advisor or Business Development Consultant.
For more information about Simplyhealth Professionals visit http://www.pethealthplans.co.uk/vets.
*Terms and conditions apply.